Irrational demands on schedule
Friday, February 13, 2009 23:48In my line of work it generally requires a full day of work to produce a quotation for a customer. Given normal workload on top of that and usual quotation part of the sales cycle is about a week.
BUT WAIT - THERE’S MORE
I only hope it would be that easy, but before we reach the point of quotation great many discussions must be had and plans exchanged back and forth. After this tedious process we have some kind of common ground to base the quotation on. Most of the time it turns out so that after the first quotation we go back to drawing table (literally) and change the plans and quotation basis and then we go again…
JUST TODAY
Just today I was in a situation where a prospect left her quotation request based on discussion we had half a year ago. She expected full quotation by the same evening as she would be having a meeting with her customer on this very matter on next Monday. Did I mention it was much bigger project than what we usually do?
WHAT DID I DO?
Times are tough and one has to reach out for every straw in sight, so I took a call and discussed the request through with her. After the call I dropped everything and made room for this mastodon of a project. I went through the design, calculated the price and wrote the quotation - over eight hundred thousand euros of high technology ready for ordering.
WHAT’S THE POINT?
Would I have done it normally? No way, but what made me do it this time? Times are tough is just an excuse, what really happened that during our phone conversation she totally sold me the idea that it was in both of ours best interest to get this thing done. So because of her beautiful voice and perfect logic, I sat deep into the night and kept typing. What a saleswoman. What started out as a irrational demand became teamwork just with a brief conversation. Sales pays off.










